Exiting German-speaking Customer Support Agent Role to Beautiful City of Athens. job opportunity at Next Job Abroad.

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Date2026-04-14T11:45:58.429Z bot
Next Job Abroad Exiting German-speaking Customer Support Agent Role to Beautiful City of Athens.
Experience: 3-years
Pattern: full-time
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loacation Frankfurt am Main, Germany
loacation Frankfurt am M..........Germany
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Ready to take your IT career international, working in a team supporting one of the biggest tech brands in the world? We are hiring on behalf of our client for experienced German-speaking Technical Support Engineers to support Microsoft Customers in their Microsoft Customer Support team. This is not entry-level support, this role is designed for professionals with a strong technical foundation who want to work with complex systems, enterprise environments, and real problem-solving. And yes, you’ll be doing this while living in Greece. Your Role You’ll work with business customers, helping them resolve technical issues across Microsoft environments and services. This means collaboration, analysis, escalation when needed, and keeping stakeholders informed throughout the process. You will: Troubleshoot and resolve technical issues for Microsoft business clients Handle cases across multiple channels (email, chat, phone) Log and manage cases in internal systems Investigate root causes and provide structured solutions Escalate complex cases appropriately Maintain strong professional relationships with business customers Contribute to high customer satisfaction through technical expertise and communication Your Technical Background This role suits someone with solid IT knowledge and hands-on experience. You bring: Fluency in German + strong English skills Degree or background in Computer Science, IT, Engineering, or similar 2–3 years of helpdesk or system administration experience (medium to large businesses) Experience supporting business clients (B2B environment) Strong problem-solving and analytical skills Technical knowledge in areas such as: Windows Operating Systems Networking (LAN/WAN) Microsoft productivity tools Active Directory & Directory Services Exchange, Outlook, SharePoint Office applications Skype for Business / Teams Certifications like MCSE or Cisco are a strong advantage. Why This Role is a Career Step Up You’ll be working on enterprise-level technical issues, gaining exposure to complex Microsoft environments, experience that significantly strengthens your professional profile in IT support, systems administration, and cloud-related roles. This is the kind of brand and technical exposure that opens doors.

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