Head of Production Management - WFG position at Transamerica.| United States Of America

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Transamerica Head of Production Management - WFG

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Pattern: full-time

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Denver, Colora..........United States Of America

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Job Family Operations - General About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.     Who We Are   We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life . Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .  Job Description Summary This role leads and sustains the transformation of WFG Service Operations through the service delivery and production teams. Job Description Responsibilities Develop tools for measuring and monitoring internal operational performance and third-party vendor performance. Collaborate with data and analytics teams and implement programs to ensure data quality. Implement process improvements within current processes incorporating data and analytics to measure and sustain benefits. Administer low code platform configuration and implement AI tools and robotics processing automation. Source and facilitate service tooling and digital service delivery with best-of-class platform providers. Manage the tooling for multi-market, multi-product distribution across financial services industry verticals including insurance, annuities, wealth, group, banking, private market and liquidity. Develop and implement assurance programs for service quality, process efficiency, and work-force management. Collaborate with service and process leadership to support performance improvement. Collaborate with digital platform designers and executives responsible for agent/advisor experience. Engaging field leaders, platform users (VOC), product providers, and control functions (legal, finance, compliance) for overall service delivery governance. Accountable for continuous improvement in efficiency, productivity and overall satisfaction (NPS). Engage stakeholders to develop ambitious and clear strategic priorities; communicate “the strategic narrative” to employees. Serve as a subject matter expert for stakeholders across the organization. Includes knowledge of multiple products, features, benefits, pricing, etc. and their relative positioning in the marketplace. Represent current and emerging industry developments/trends in strategic discussions. Foster employee engagement by building a non-hierarchical culture of collaboration, transparency, and trust across the team. Recruit, develop, and lead high-performing teams with expertise in advanced process management, low-code platform administration, process automation, platform integration, artificial intelligence, and modern service technologies including RESTful APIs and streaming architectures. Lead the modeling and design of automated service solutions within a scalable service architecture framework to drive sustained improvements in operational efficiency, service quality, and user experience. Own the strategy and execution of service tooling across diverse financial services verticals—including insurance, annuities, wealth management, group benefits, banking, private markets, and liquidity—to support multi-market, multi-product distribution. Qualifications Bachelor’s degree in business, finance, or related field, or equivalent experience. 15+ years of leadership experience in operations and service delivery, with deep knowledge of customer expectations, product trends, and the competitive landscape. Proven success leading enterprise-wide transformation initiatives and transitioning to business-as-usual operations. Strategic thinker with the ability to simplify complexity into actionable, prioritized plans. Exceptional communication, decision-making, and stakeholder engagement skills. Strong leadership presence with a focus on team development, collaboration, and performance. Expertise in continuous process improvement, including performance monitoring, output management, and training of process professionals. Demonstrated success in process engineering designed to deliver sustained high levels of service quality, drive automation, and eliminate waste. Experience configuring omni-channel infrastructure (telephony, workflow, transaction processing) and delivering event-driven workflows, robotic process automation (RPA), and vendor-integrated services. Proven application of AI in service management, training, and task support using service data and digital interactions to drive adoption and use. Deep understanding of financial services supply chain protocols and integration standards (DTCC, ACORD, SWIFT, REST, JSON). Proficient in process improvement methodologies: Lean Six Sigma (L6r), Theory of Constraints (TOC), Kaizen, Lean, Business Process Reengineering (BPR), Agile, and Total Quality Management (TQM). Working Conditions Office Environment Occasional Travel <10% The Salary for this position generally ranges between $235,000 - $265,000 annually . Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical Insurance Dental Insurance Vision Insurance Employee Discounts Career Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Adoption Assistance Employee Assistance Program Back-Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Inclusion and Diversity Programs Employee Recognition Program Referral Bonus Programs Inclusion & Diversity    We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.   To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.    Giving Back    We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.      Transamerica’s Parent Company  Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   * As of December 31, 2023

Head of Production Management - WFG job opportunity at Transamerica.

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