Biomedical Field Service Representative position at GE HealthCare.| Remote

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GE HealthCare Biomedical Field Service Representative

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Job Description Summary In this fulltime role, the Biomedical Technologist will maintain biomedical equipment; to evaluate, diagnose, repair and perform planned maintenance (PM), driving customer satisfaction through Service Excellence. Service area includes hospitals in and around Windsor, Ontario. Flexible hours of work are required. The role also requires that the individual selected can travel to and from the USA for training at our Healthcare Institute, Wisconsin. It is a condition of hire that any new employees that will provide products or services to a GE Healthcare customer facility are fully vaccinated and provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada. The second dose of vaccine must have been administered at least 14 clear days before commencing employment. Job Description Position Responsibilities: With minimal supervision, evaluate progressively complex, customer biomedical equipment issues Implement appropriate repairs, perform planned maintenance (PM), safety/environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation, meeting strict quality measurable metrics outlined in the contractually agreement between GE HealthCare and their customers. Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. Implement GE / customer facility contract, supporting business goals and objectives. Work as a member of local team to provide efficient service delivery to all accounts within assigned area or region. Share on-call responsibility. Document all repair actions and submit reports/summaries according to schedule. Maintain approved parts inventory. Manage service delivery processes in compliance with GE policies. Ensure proper care of spares, tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction. Comply with all required customer policies including Health and Human Services, Privacy, and Environment Health & Safety. Perform other related duties as assigned including but not limited to active participation in customer committees Selected candidate will be required to work alternating shifts. Required Skills: Demonstrates evidence of active approach to problem resolution Excellent problem-solving skills and ability to think innovatively and independently Demonstrated commitment to maintaining/enhancing professional competence through participation in appropriate continuing education activities Ability to maintain skills in an escalated paced environment Demonstrated ability to work in a collaborative team approach and to adhere to the accepted standards of personal conduct Strong written and oral communication skills Ability to interface with all levels of management is required Ability to quickly learn and utilize various corporate or computer-based applications Maintains the work area as clean as possible during and after work Performs corrective and preventive maintenance as per manufacturer specifications and compliant with policies and procedures outlined in Biomed Policy and CSA Standards Maintains personal activity records for department including opening and closing work requisitions on the computer Maintains dialysis equipment, if certified to do so Provide Clinical input to users as needed for evaluations and purchase decisions Minimum Education and Experience: Graduate (or about to graduate) Technician or Technologists Diploma, Or, a degree in Electronics, Biomedical Engineering or other related field, OR equivalent experience and training. Ability to perform effective repair and planned maintenance on basic biomedical or electronic equipment. Biomedical equipment asset management system Patient monitor information and database systems Physiological measurement devices Proficient computer skills including a functional knowledge of common business software such as MS Office. Basic Networking / IT infrastructure. Experience using Mechanical Tools and understanding of basic mechanical problems. Previous experience developing and maintaining good customer relationships. A valid Ontario driver’s license. Desired: Current GE Biomedical Experience. Advanced Networking/IT Advanced Biomedical Diploma with GE specific site Practicum Experience. Current technical training in GE products eg Aisys, B850 etc. OACETT (Ontario Association of Certified Engineering Technicians and Technologists) membership. Goals & Objectives Compliance with GE policies and procedures Compliance with all Quality and EHS regulations In depth knowledge of Customer Facility Programs Awareness GE’s Biomedical Technologies Business Goals and Objectives Support initiatives to improve customer satisfaction and Net Promoter Score. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). #LI-ER1 #LI-Onsite Additional Information Relocation Assistance Provided: No

Biomedical Field Service Representative job opportunity at GE HealthCare.

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