Sales Support Officer position at Sony.| Poland

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Sony Sales Support Officer

Experience: General

Pattern: full-time

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Warsaw....Poland

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Sales Support Officer Location: Warsaw, Poland Behind every smooth product launch, every on-time delivery, every satisfied retail partner, there's a team making it happen. This is your chance to be part of it. If you're looking for a solid first or second step into the corporate world, this could be an incredible fit. You'll be joining Sony's commercial operations team in Warsaw, getting to grips with how we operate on a day-to-day, you’ll be expertly trained on processing orders, coordinating deliveries, managing customer accounts and maintaining our critical data & systems. The team is warm, human & supportive, whilst the work is structured and process driven. There's real depth to it once you get under the surface. You'll be at the heart of order management across Poland & the Baltic region, working closely with Sales, Marketing Logistics, and Finance teams. Whilst it’s working closely with our Sales teams, this isn't a cold-calling or commission-based role. It's for someone who finds satisfaction in precision, takes ownership seriously, and wants to grow in their career. What you’ll be doing Order Management – enter & tracking orders in our SAP system from placement all the way through to delivery. Query Resolution – identify and resolve issues, delays, errors and missing & lost products Delivery Coordination – booking delivery slots with customers, managing returns and ensuring products physically reach their destination Customer & Claims handling – respond to customer complaints, process claims, returns & refusals and keeping key accounts updated throughout the sales cycle Data Maintenance – Manage credit notes, pricing corrections, stock adjustments and bulk payment runs, whilst maintaining accurate reports and system records You will bring: Critical Strong communication skills – you’ll need to be happy & comfortable working across & with other functions (Sales, Marketing & Finance) Intermediate Excel skills – think VLOOKUPs, Pivot Tables, SUMIFs etc. Demonstrable experience within a corporate workplace – this can be through an internship or a contract role, but some evidence of experiencing corporate life is valuable. An authentic eagerness to learn & improve – we’ll provide the tools if you provide the mentality Desired, but not essential Experience of working with SAP A background in a customer support & order management position Your new office Warsaw Based at the Warsaw Office you will enjoy a modern working environment. Our office is part of City Gate and is located near the center of Warsaw, on the border of the Central Business District (COB) and Wola. This location guarantees easy access to the facility, both by public transport and by car, and additionally there are metro stations of line 1 (Ratusz Arsenał) and line 2 (Rondo Daszyńskiego) nearby. We have an onsite canteen and café, with free coffee/tea available in the office kitchens. Our Recruitment Process Your initial application (made via our official portal) will be carefully reviewed by one of our experienced Talent Acquisition Partners. If your presented profile meets the requirements above, we’d not hesitate to schedule an initial call with you to learn more about your interest, skills and experience. Next, you’ll get to meet your future line manager in the Warsaw office. You’ll be required to undertake an Excel task which we believe helps us understand how you would handle similar situations at work, as well as giving you a good idea of the kind of work you’ll be doing. Finally, we would be delighted to invite you to our European HQ in Weybridge to meet with the wider team. This visit will allow you to meet your future colleagues, experience the commute, and get a sense of your future Life at Sony We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture. We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing . We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about. You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap! Bring your uniqueness to Sony We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture. We are Sony Europe Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique. With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale. Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together. Equal Opportunity Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics. Disability Accommodation for Applicants to Sony Europe Sony Europe will provide reasonable accommodation for any qualified individual with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.sony.com or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required. Recruitment Fraud Notice Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Sony Europe Career Portal . Please also be advised that we never request payment or personal financial information.

Sales Support Officer job opportunity at Sony.

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