Customer Loyalty & Operations Intern job opportunity at Minor International.

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Date2025-06-23T07:36:14.953Z bot
Minor International Customer Loyalty & Operations Intern
Experience: General
Pattern: Intern
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degreeGeneral
loacation Bangkok, Bangkok, Thailand
loacation Bangkok, Bangk..........Thailand
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Job DescriptionAs a Customer Loyalty & Operations Intern, you will support the daily operations of the Minor DISCOVERY loyalty program across Minor Hotels. This role offers hands-on experience in loyalty program management, hotel operations, and cross-functional coordination.Key Responsibilities:Support the management of the DISCOVERY Loyalty program:Assist with onboarding and training with presentation.Handling loyalty tickets related to guest inquiries and the loyalty program.Maintain and update loyalty content on the brand website.Assist to collect data and track hotel performance using Power BI.Approve content in CMS and assist with reporting.Approve tasks via Brand Task Center.Follow up with hotels on all tasks related to the loyalty program.Update internal articles on MH Flow.Prepare detailed reports on campaign outcomes and loyalty performance.Assist in preparing customized reports to support management decisions.Work with operations to ensure smooth execution at the hotel level. Learning Opportunities:Gain exposure to global hotel operations, loyalty program strategy, and partnership management.Be part of a corporate team planning operational strategies and managing cross-functional communications.Learn hotel systems and tools such as OPERA, GHA CMS, Sitecore, MH Flow ticketing, and other brand platforms.Develop key skills in problem-solving, data analysis, communication, and project management.Practice public speaking through bilingual presentations and team interactions.Assist in managing projects and tracking performance results.Explore other commercial areas based on your interests, including eCommerce, social media, and marketing. 

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