Guest Relations Officer- Italian Speaker job opportunity at Constance Hospitality Management.

Home Jobs In Seychelles Tag: Job Guest Relations Officer- Italian Speaker position at Constance Hospitality Management


Date2026-04-27T04:51:34.086Z bot
Constance Hospitality Management Guest Relations Officer- Italian Speaker
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Constance Ephelia, Seychelles
loacation Constance Ephe..........Seychelles
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Job DescriptionConstance Ephelia, our luxury resort destination in Seychelles, is seeking a Guest Relations Officer with fluent Italian language skills to join our dynamic hospitality team. In this role, you will be the primary point of contact for our Italian-speaking guests, ensuring exceptional service delivery and creating memorable experiences throughout their stay. You will work collaboratively with various departments to address guest needs, resolve concerns, and maintain the highest standards of customer satisfaction that define our organisation.Greet and welcome Italian-speaking guests upon arrival, providing comprehensive information about resort facilities, services, and local attractionsServe as the primary liaison between Italian-speaking guests and resort departments, ensuring seamless communication and swift resolution of requestsAddress guest concerns and complaints with empathy and professionalism, implementing appropriate solutions to ensure satisfactionMaintain detailed guest profiles and preferences to personalise future interactions and enhance the guest experienceCoordinate with housekeeping, food and beverage, activities, and maintenance teams to fulfil guest requests promptlyProvide cultural guidance and local recommendations to enhance guests' understanding and enjoyment of SeychellesManage guest relations enquiries via telephone, email, and in-person interactions with courtesy and efficiencyAssist with special requests, event arrangements, and bespoke experiences for guestsMaintain accurate records of guest interactions and feedback using the property management systemContribute to continuous improvement of guest services by sharing feedback and suggestions with managementSupport the induction of new team members and share best practices in guest relations

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