Customer Protection Analyst German Speaking job opportunity at Entain plc.

Home Jobs In Austria Tag: Job Customer Protection Analyst German Speaking position at Entain plc


Date2026-04-10T16:05:50.872Z bot
Entain plc Customer Protection Analyst German Speaking
Experience: General
Pattern: Full-time
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loacation Marxergasse 1B, Vienna, Vienna, Austria
loacation Marxergasse 1B..........Austria
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Job DescriptionThe Customer Protection International team within Customer Services is responsible for conducting detailed investigations of International customers to detect potential vulnerable gamblers, and works in close collaboration with our AML team. Investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.You will mainly be responsible for performing proactive Responsible Gambling (RG) reviews followed by an inbound and outbound contact with qualifying customers, by telephone or other electronic means, in order to address potential Safer Gambling, or Affordability concerns.You'll be responsible for handling sensitive customer information and dealing with potentially vulnerable customers in a calm, professional and empathetic manner.Key responsibilitiesMain:Contacting customers to address any potential Safer Gambling or Affordability concerns.Performing RG reviewsDeliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds clarifications/evidence.Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making.Handle sensitive information in line with data privacy requirements.Occasional:Share best practice with colleagues and provide ideas to improve processes.

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