Director, Customer Success (15 month FTH) job opportunity at Nearmap.

Home Jobs In Australia Tag: Customer Success (15 month FTH) Director, Customer Success (15 month FTH) position at Nearmap


Date2026-04-20T22:56:27.998Z bot
Nearmap Director, Customer Success (15 month FTH)
Experience: General
Pattern: Full-time
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Customer Success (15 month FTH)

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loacation 100 Barangaroo Avenue, Barangaroo, New South Wales, Australia
loacation 100 Barangaroo..........Australia
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Job DescriptionWe're looking for an exceptional Director, Customer Success ANZ to lead and grow our Customer Success team across Australia and New Zealand. This is a senior leadership role with real scope — you'll shape the strategy, build the frameworks, and directly coach a team of CSMs covering SMB through to Enterprise and Government accounts.Sitting within our ANZ GTM leadership team and working closely with the VP of Customer Success, you'll be the driving force behind customer retention, satisfaction, and growth across our ANZ portfolio. If you're someone who loves building strong customer relationships, developing high-performing teams, and translating customer insight into commercial impact, this role was made for you. What You'll DoStrategy & ExecutionPartner with the VP of Customer Success to develop and execute a globally consistent CS strategy for the ANZ marketBuild and refine engagement models for a tiered CSM structure, including onboarding, health checks, strategic reviews, churn monitoring, upsell alerts, and renewal strategiesMonitor and interpret customer metrics across the full lifecycle and translate insights into actionable business reportingCustomer SuccessChampion exceptional customer satisfaction across the entire ANZ account portfolioDevelop customer-centric account plans and communicate progress clearly to internal and external stakeholdersAct as a trusted advisor, building deep, long-lasting relationships with executive sponsors and key accountsDrive product adoption, retention, and growth initiatives to maximise customer lifetime valueCollaborate with Sales on strategic account planning, territory priorities, and cross-sell/upsell opportunitiesTeam LeadershipLead, coach, and mentor the ANZ CSM team across all customer segments (SMB, Commercial, Enterprise, Government)Set clear objectives and KPIs, hold team members accountable, and support their professional developmentFacilitate regular team meetings to share knowledge, celebrate wins, resolve challenges, and deliver trainingEnsure thorough and effective onboarding for all new team membersHelp the team navigate escalations and complex customer issues by coordinating across internal and external partners

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