Enterprise Technical Support Engineer job opportunity at Nearmap.

Home Jobs In United States Of America Tag: Job Enterprise Technical Support Engineer position at Nearmap


Date2026-04-16T16:28:40.347Z bot
Nearmap Enterprise Technical Support Engineer
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation 6790 Embarcadero Lane, Carlsbad, California, United States Of America
loacation 6790 Embarcade..........United States Of America
Auto GPT Summarize Enabled
Job DescriptionAbout the RoleFully Remote - PSTWe are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain.This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including AustraliaYou will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value.Key ResponsibilitiesServe as the primary technical point of contact for enterprise customers leveraging APIs and integrationsTroubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errorsSupport custom integrations and customer-built solutions, diagnosing issues across systems and servicesManage and prioritize complex support cases, with a focus on integration and data flow challengesCollaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementationsProvide technical guidance and best practices for API usage, architecture, and implementationMonitor and support critical customer workflows and integrations, ensuring reliability and performanceLead premium support engagements for enterprise customers with complex technical environmentsContribute to API documentation improvements, developer guides, and knowledge base contentCreate technical content (videos, guides, examples) to improve developer onboarding and adoptionEnsure SLA adherence and high-quality support delivery across all assigned casesPartner cross-functionally to improve proactive support, observability, and integration reliabilityMentor team members on API troubleshooting and integration support best practicesAssist with onboarding and training of new Technical Support EngineersContinuously develop expertise in APIs, integrations, and distributed systemsAssist with escalated cases, triaging and resolving complex technical challenges.Meet individual KPIs.

Other Ai Matches

Digital Campaign Manager Applicants are expected to have a solid experience in handling Job related tasks
Machine Learning Engineer - Deep Learning Specialist (Computer Vision) Applicants are expected to have a solid experience in handling Job related tasks
Revenue Data & Insights Analyst Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks