Global Omnichannel Customer Engagement Lead job opportunity at Sobi.

Home Jobs In France Tag: Job Global Omnichannel Customer Engagement Lead position at Sobi


Date2026-03-19T12:24:34.276Z bot
Sobi Global Omnichannel Customer Engagement Lead
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Paris, Île-de-France, France
loacation Paris, Île-de-..........France
Auto GPT Summarize Enabled
Job DescriptionThe Global Omnichannel Customer Engagement Lead will be responsible for delivering seamless and engaging experiences for healthcare professionals (HCPs) and other key stakeholders across all platforms, accelerating brand engagement and topline growth. This role is Global (Ex US) with a focus on EU and International Regions. The successful candidate will work in close collaboration with global cross functional and affiliates teams. This is a hands-on role requiring deep digital and omnichannel experience within the pharmaceutical industry. You should be confident to work independently in a matrix management environment, developing impactful customer journeys, high quality content and engaging affiliates in effective deployment across channels. Experience in rep triggered and blast emails, webinar platforms, HCPs portals, content tagging, Veeva and KAM orchestration are extremely important. The ability to communicate to stakeholders at all levels with clarity and vision is a must. Sobi is a dynamic environment which requires individuals that can work at pace and scale. This role provides tremendous opportunity to shape the digital and omnichannel roadmap for Sobi.Key Responsibilities:Aligned to brand strategy, develop omnichannel plans, and advise on approach to campaign execution across marketsDevelop and roll out best practice guidance to affiliates to deploy and execute campaigns effectively driving impact for the brandsCollaborate with cross functional teams (both commercial and non-commercial) to create personalized journeys based on customer preference data and brand objectives with simple and impactful KPIsDevelop omnichannel guidance and governance through playbooks, training and resources to support the business to execute in a consistent and impactful mannerBe seen as an SME championing strong customer engagement though omnichannel strategiesBuild digital content ensuring consistent messaging, visuals and positioning across all channels and platformsSupport brand teams with their communication and messaging goals across non personal channelsEnhance and evolve Sobi’s HCP portal (SobiPro), incorporating industry best practicesCo-create channel capability with global and affiliate colleagues, providing strategic guidanceSet clear KPI’s and monitor campaigns to track performance and suggest enhancementsSupport line manager to develop omnichannel and digital roadmap for the region(s)Proactively assess future trends in customer engagement to accelerate our capability and provide Sobi with a competitive edgeOperate with high ethical standards in line with the Sobi corporate values and SOPs by ensuring ongoing completion of all required initial and ongoing training in local regulations and policies, and adherence to those regulations and policiesThis is a highly networked role, with a requirement to work cross-functionally and cross-company.

Other Ai Matches

European Supply Chain Associate Director Applicants are expected to have a solid experience in handling Job related tasks
Key Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Contracts and Systems Manager CEERJ Applicants are expected to have a solid experience in handling Job related tasks
Global Director, Nephrology Strategic Planning & Operations Applicants are expected to have a solid experience in handling Nephrology Strategic Planning & Operations related tasks