Retail & E-Commerce | ITSM Platforms Specialist job opportunity at Devoteam N Platform.

Home Jobs In Portugal Tag: Job Retail & E-Commerce | ITSM Platforms Specialist position at Devoteam N Platform


Date2026-03-09T10:50:41.659Z bot
Devoteam N Platform Retail & E-Commerce | ITSM Platforms Specialist
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Avenida dos Aliados 322, Porto, Porto, Portugal
loacation Avenida dos Al..........Portugal
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Job DescriptionAdminister and maintain ITSM platforms, ensuring optimal performance, availability, and securityManage incident and change management workflows, coordinating with stakeholders to minimize service disruptions.Configure, customize, and optimize ITSM platform features to meet retail and e-commerce business requirements.Develop and maintain service catalogs that accurately reflect IT services available to end users.Monitor platform performance metrics and generate analytical reports to identify improvement opportunities.Provide technical support and training to end users and internal teams on ITSM platform functionality.Collaborate with development and integration teams to ensure seamless connectivity between ITSM platforms and retail/e-commerce systems.Implement process improvements and best practices aligned with ITIL frameworks.Troubleshoot platform issues and resolve technical problems in a timely and efficient manner.Participate in system upgrades, patches, and maintenance activities with minimal business impact.

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