Serialization Project Leader job opportunity at EVERSANA.

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Date2026-03-21T14:51:24.480Z bot
EVERSANA Serialization Project Leader
Experience: General
Pattern: Full-time
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degreeAssociate
loacation Pune, Maharashtra, India
loacation Pune, Maharash..........India
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Job DescriptionAbout the RoleAs a Serialization Associate, you will serve as a front-line execution specialist responsible for investigating, resolving, and documenting DSCSA compliance exceptions across our pharmaceutical 3PL client portfolio. Working in a fast-paced, 24x6 support environment, you will own ticket resolution from triage to closure — ensuring serialization events are accurate, compliant, and fully traceable.What You'll Do▸  DSCSA Transaction & Exception HandlingInvestigate and resolve EPCIS file failures including schema errors, master data mismatches, and event sequence violationsValidate commission events, aggregation hierarchies (SSCC to Case to Each), shipping/receiving confirmations, and returns verification eventsReview inbound and outbound EPCIS transactions for accuracy prior to retransmissionIdentify and correct mismatches in SGTIN/SSCC, GLN/SGLN, lot/expiry data, and business step inconsistenciesDocument all exceptions and resolutions in ServiceNow with sufficient detail for audit purposes▸  Serialization Lifecycle ExecutionApply working knowledge of the full DSCSA event lifecycle: Commission, Pack/Aggregate, Ship, Receive, Return, and DestroyValidate aggregation integrity before authorizing outbound shipment eventsTroubleshoot serialized returns and product status discrepancies across trading partnersSupport reprocessing and retrigger strategies for failed or rejected events▸  Platform & Repository Troubleshooting (L4 Systems)Work within serialization platforms including TraceLink, rfxcel, and SystechIdentify and resolve common repository rejections: duplicate commissioning, invalid aggregation structures, missing transaction identifiersCollaborate with senior team members on complex platform-level issues requiring configuration review▸  Regulatory Compliance AwarenessMaintain working knowledge of DSCSA Section 582 requirements, product tracing/verification obligations, and serialized returns saleable verification workflowsUnderstand suspect/illegitimate product investigation triggers and escalation protocolsEnsure all activities align with GS1 standards and DSCSA regulatory requirements▸  Operational Excellence & Ticket ManagementRespond to assigned tickets within defined SLAs — no silent agingMaintain full incident ownership through resolution with structured handoff documentationEscalate systemic trends, recurring failure patterns, or compliance-at-risk items to the Project LeaderParticipate in shift handoffs with concise, structured status communication

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