Patient Service Representative-Gastroenterology Full Time Days job opportunity at Northwestern Medicine.

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Date2026-04-29T17:49:46.108Z bot
Northwestern Medicine Patient Service Representative-Gastroenterology Full Time Days
Experience: General
Pattern: Full-time
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loacation 1475 East Belvidere Road, Grayslake, Illinois, United States Of America
loacation 1475 East Belv..........United States Of America
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Job Description**This is a Full Time position at 40 hours per week primarily located at the Grayslake clinic with possible travel to the Lake Forest Hospital clinic. Schedule is Monday through Friday, 8:00am-4:30pm.**The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.Responsibilities:Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.Completes check-in/out functions as directed.Confirms and updates patient identification and demographic/insurance information.Completes patient registration as needed.Obtains patient consents/authorizations.Collects co-payments, past due balances and point of service payments.Posts payments, process billing information and perform “end of day” cash drawer closing.Keeps waiting area clean and comfortable.Informs patients of any delays or changes in appointment status.Schedules appointments as necessary.For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.May perform other duties as assigned.

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