Associate - Operations job opportunity at WNS Global Services.

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Date2024-05-14T19:11:21.536Z bot
WNS Global Services Associate - Operations
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Building H Forum Business Park Santa Ana, San Jose, NA, Costa Rica
loacation Building H For..........Costa Rica
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Job DescriptionAct as a single point of entry for all cases (both emails and calls) related to:Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and statusLaunch activities include customer service support for onboarding, validation calls, special projects and cardsInvoice management activities include customer service support for authorizations, billing management and invoice processingCustomer service activities include support for disputes, account changes, merchant reimbursements and web/portal activitiesCash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and researchProcess and system governance activities to include customer service support for system issues / notices and spamReceiving, updating and/or logging all requestsRouting the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and ResolutionEscalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

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