Insurance senior call center advisors job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Insurance senior call center advisors position at WNS Global Services


Date2023-05-01T18:47:16.347Z bot
WNS Global Services Insurance senior call center advisors
Experience: General
Pattern: Full-time
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loacation Century City Drive, Cape Town, Western Cape, South Africa
loacation Century City D..........South Africa
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Job DescriptionHandle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy. Key Responsibilities Areas ·         Respond to inbound customer telephone calls and on some occasions, initiate customer calls·         Provide customers with correct information·         Take steps to retain customers·         Resolve customer inquiries quickly, efficiently and to a high standard·         Identify customers’ needs for other business units·         Maintain policies and change details as needed·         Maintain accuracy of customer data·         Process payments from customers·         Handle customer concerns and objections·         Adhere to underwriting guidelines·         Adhere to compliance guidelines when conducting business with customers·         Follow best practice procedures·         Participate in weekly and monthly coaching

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