Team Leader - PE - South Africa job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Team Leader - PE - South Africa position at WNS Global Services


Date2023-05-01T13:23:23.079Z bot
WNS Global Services Team Leader - PE - South Africa
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Heron Crescent 2, Cape Town, Western Cape, South Africa
loacation Heron Crescent..........South Africa
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Job DescriptionMain purpose: The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.Key responsibilities: •    Inspire your team through coaching to deliver service excellence;  •    Identify opportunities to make improvements to customer experience; •    To develop a focused and high performing team; •    To plan and prioritize team activities to deliver key measurable without compromise to quality; •    To drive key performance metrics for your team; •    Responsible for maintaining and improving the performance of your team through regular 1 on 1 sessions, reviews, PDP discussions and performance improvement plans; •    To manage team attendance in line with business requirements; •    Manage operational and regulatory risks, escalating as appropriate; •    Ensure information systems are operated to the required standard to maintain accurate and secure records; •    Ensure the team understands and adheres to the company and department standards, policies and procedures; •    Adhere to the Competence and Training framework policy and procedures to ensure each team member attains and maintains the required competency level to perform their role; •    Ensuring daily, weekly and monthly targets are achieved.

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