Call Center Agent - Inbound - Claremont, South Africa job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: South Africa Call Center Agent - Inbound - Claremont, South Africa position at WNS Global Services


Date2023-05-01T13:15:41.246Z bot
WNS Global Services Call Center Agent - Inbound - Claremont, South Africa
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

South Africa

Copy Link Report
degreeGeneral
loacation Stegman Road 1, Cape Town, Western Cape, South Africa
loacation Stegman Road 1..........South Africa
Auto GPT Summarize Enabled
Job DescriptionMain purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position.                                                                                                                        Key responsibilities: • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact • Identify and understand customer needs in order to provide a consistently high quality service • Effectively promote the client’s products and enhance customer experience and loyalty • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service • Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner • Ensure action is taken to increase customer retention, loyalty and build a credible reputation • Operate customer related information systems to the required standard maintaining accurate and secure records • Understand and adhere to the company and department standards, policies and  procedures • Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed • Customer service • Pro-active problem solving and decision-making skills • Goal orientated • High stress tolerance • Team work • Adapt to change quickly, in a fast-paced environment Experience, knowledge, skills and attributes required: • Minimum 12 months  experience in customer service role (Contact center)

Other Ai Matches

Operations Trainer - Automotive Contact Centre Applicants are expected to have a solid experience in handling Job related tasks
Call Center Agent - Inbound - Century City, South Africa Applicants are expected to have a solid experience in handling South Africa related tasks
Pune - Walk In Applicants are expected to have a solid experience in handling Job related tasks
Senior Associate - Accounts Payable Applicants are expected to have a solid experience in handling Job related tasks