Quality Assessor job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Quality Assessor position at WNS Global Services


Date2023-05-01T13:15:37.547Z bot
WNS Global Services Quality Assessor
Experience: General
Pattern: Full-time
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degreeGeneral
loacation John Vorster Drive, Centurion, Gauteng, South Africa
loacation John Vorster D..........South Africa
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Job DescriptionRole PurposeTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and trends.Contribute towards Continuous Improvement initiatives to improve compliance, processes, systems and skills.

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