Operations Manager - Durban - South Africa job opportunity at WNS Global Services.

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Date2023-05-01T12:54:57.200Z bot
WNS Global Services Operations Manager - Durban - South Africa
Experience: General
Pattern: Full-time
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loacation Hippopark Avenue 10, Newlands East, KwaZulu-Natal, South Africa
loacation Hippopark Aven..........South Africa
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Job DescriptionThe main function of this role is to drive performance and be fully accountable for deliverables.Key responsibilities •    Deliver operational targets and business strategy  •    Create and drive strategic operating plan within own area of responsibility •    Lead on projects that deliver cultural change and transformation within the business  •    Manage change by ensuring teams are fully prepared through effective  leadership, coaching and support •    Support the team managers in leading their teams through periods of change •    Work closely with Learning and Development to support the journey of new starters •    Grow the business by delivering an increase in sales and value for the business  •    Maintain excellent customer service •    Execute strategies to improve the teams’ overall performance •    Understand the resource and contingency arrangements •    Conduct Performance reviews •    Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.  •    Identify opportunities to develop the skills, knowledge and behavior of each direct report.  •    Manage staff attrition and address concerns in a proactive manner.  •    Manage staff within the guidelines of company policies and procedures and in accordance with relevant legislation.     

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