Spanish Bilingual Specialist - Banking and Finance Account job opportunity at WNS Global Services.

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Date2026-01-08T14:41:42.220Z bot
WNS Global Services Spanish Bilingual Specialist - Banking and Finance Account
Experience: General
Pattern: Full-time
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loacation G/F Tera Tower, Bridgetowne Libis, Quezon City, ph, Quezon City, Metro Manila, Philippines
loacation G/F Tera Tower..........Philippines
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Job Description•    Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information. •    Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions. •    Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities. •    Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary. •    Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations. •    Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system. •    Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs. •    Stay updated on industry trends, product updates, and company policies to provide accurate information to customers. •    Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques. •    Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

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