Call Center Agent - Travel - Century City, South Africa job opportunity at WNS Global Services.

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Date2023-08-01T09:58:47.254Z bot
WNS Global Services Call Center Agent - Travel - Century City, South Africa
Experience: 2-years
Pattern: Full-time
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South Africa

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degreeGeneral
loacation Century City Drive, Cape Town, Western Cape, South Africa
loacation Century City D..........South Africa
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Job DescriptionMain purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  Key responsibilities: • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact • Identify and understand customer needs in order to provide a consistently high quality service • Effectively promote the client’s products and enhance customer experience and loyalty • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service • Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner • Ensure action is taken to increase customer retention, loyalty and build a credible reputation • Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records • Understand and adhere to the company and department standards, policies and  procedures • Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed. Experience, knowledge, skills and attributes required: • 2 years’ experience in the travel, tourism or customer service industry • Grade 12 or equivalent • 12 months travel and tourism training or relevant training advantageous • GDS training system, preferably Amadeus, Sabre & Galileo • Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS • Excellent understanding or experience of delivering great customer service to a customer

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