Collections Agent - Utilities Contact Centre job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Collections Agent - Utilities Contact Centre position at WNS Global Services


Date2023-07-19T10:55:46.024Z bot
WNS Global Services Collections Agent - Utilities Contact Centre
Experience: General
Pattern: Full-time
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degreeAssociate
loacation Main Road, Cape Town, Western Cape, South Africa
loacation Main Road, Cap..........South Africa
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Job DescriptionWe are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place. Key responsibilities: As a Senior Associate: Operations you will: · Be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialler’ activity; · Be required to work to agreed quality standards and within agreed timescales; · Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge; · Be responsible for managing complaints and ensuring the compliance of these; · Need to liaise with both internal and external colleagues throughout the business and externally with customers; · Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills; · Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries and internal queries within agreed SLA’s. Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate; · Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer’s records and proactively collect appropriate information

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