Assistant Manager - Process Training job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Assistant Manager - Process Training position at WNS Global Services


Date2026-02-10T09:15:07.466Z bot
WNS Global Services Assistant Manager - Process Training
Experience: General
Pattern: Full-time
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loacation Cape Town, Cape Town, Western Cape, South Africa
loacation Cape Town, Cap..........South Africa
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Job DescriptionMain purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables.Key responsibilities:Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.Managing a group of trainees on a day to day basis including the administration of the group and follow throughSupporting in nesting and BAU and conducting and reporting on training needs analysisCapture learner records in line with Client requirements 

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