Automotive Technical Support Specialists – Aftersales job opportunity at SEGULA Technologies.

Home Jobs In United Kingdom Tag: Job Automotive Technical Support Specialists – Aftersales position at SEGULA Technologies


Date2026-04-29T14:53:02.426Z bot
SEGULA Technologies Automotive Technical Support Specialists – Aftersales
Experience: General
Pattern: Contract
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degreeGeneral
loacation Coventry, United Kingdom
loacation Coventry....United Kingdom
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Job DescriptionWe are looking for Automotive Technical Support Specialists – Automotive Aftersales to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.Key ResponsibilitiesAct as part of the Technical Assistance process, supporting repairers with vehicle technical incidentsAccurately understand, analyse, and identify vehicle problemsVerify that repairers have applied all recommended diagnostic and repair stepsAdvise corrective actions and provide technical solutions where knownEnsure full case traceability using PAMIRRespect and monitor technical assistance SLAs and lead timesManage an average workload of 10 tickets per day, ensuring timely resolutionCommunicate clearly and professionally with all stakeholders

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