Level 2 Technical Support Agent – Europe (On-site | Relocation Required | Local Language Mandatory) job opportunity at SEGULA Technologies.

Home Jobs In Romania Tag: Job Level 2 Technical Support Agent – Europe (On-site | Relocation Required | Local Language Mandatory) position at SEGULA Technologies


Date2026-04-28T10:38:35.347Z bot
SEGULA Technologies Level 2 Technical Support Agent – Europe (On-site | Relocation Required | Local Language Mandatory)
Experience: General
Pattern: Full-time
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loacation Bucharest, Bucharest, Romania
loacation Bucharest, Buc..........Romania
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Job DescriptionAs a Level 2 Technical Support Agent, you will provide advanced technical support for complex vehicle issues and act as a key escalation point for Level 1 teams and dealers.Provide second-level technical support for complex vehicle issuesSupport Level 1 agents and assist dealers remotely in resolving advanced casesDiagnose and resolve complex technical issues across vehicle systemsCollaborate with Technical Delegates, Engineering, Quality and SuppliersContribute to improving repair efficiency, service quality and customer satisfactionSupport technical investigations and contribute to root cause analysisYour role has a direct impact on customer satisfaction, service quality, repair time and cost efficiency.Work Setup (Important)The role is assigned to one specific country: Germany / Italy / Spain Activity is performed on-site within client infrastructure in that countryRelocation to the assigned country is requiredNo cross-country travel is involvedKey ResponsibilitiesHandle technical tickets from assigned language markets (e.g. English / Italian networks)Provide remote support and guidance to dealersEscalate and coordinate complex cases with internal stakeholdersMonitor open technical issues and trigger technical discussions when neededSupport Technical Delegates in field activities when requiredEnsure continuity of service by supporting team workload when neededApply internal processes (e.g. ITEM) to provide solutions and reduce ticket volumeManage a minimum of ~3 tickets/day as Level 2 (plus additional Level 1 support during peak phases)

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