Customer Resolution Specialist job opportunity at SEGULA Technologies.

Home Jobs In United States Of America Tag: Job Customer Resolution Specialist position at SEGULA Technologies


Date2026-04-06T14:40:34.223Z bot
SEGULA Technologies Customer Resolution Specialist
Experience: General
Pattern: Full-time
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loacation Peachtree City, Georgia, United States Of America
loacation Peachtree City..........United States Of America
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Job DescriptionThe Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.Primary Responsibilities:  85%Participate in and contribute to a high performing Customer Resolution Services Team Responsible and proactive management of the customer specific open order bookBuild and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiriesIdentify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIsSupport organization in securing on-time material delivery to meet customer expectationsTrain and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal) Participate in back-up arrangements in support of absence by other Customer Resolution SpecialistsAttending team and departmental meetingsEnsure continuous improvement of customer satisfaction Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue Deliveries Performance Levels, and Quality of Responses (customer feedback)Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas Comment/advise on undesirable conditions within the organization, and propose potential solutions for improvementsParticipate in occupational safety and health effortsStay well-informed about the latest developments in SATAIR’s business (Hub/mail/meetings) Working to achieve other department and company KPI’sAdditional Responsibilities: 15%Participate in or lead external key customer meetings as per agreement with the Manager Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc.) as per agreement with the ManagerDirectly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performanceIn addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager. Comply with SATAIR’s mission, values, quality systems, standard operating procedures and ISO manualComply with SATAIR’s guidelines on Ethics & ComplianceComply with SATAIR’s processes and procedures agreed per functionOther duties assigned by management

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