Business Analyst job opportunity at Stem Xpert.

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Date2014-11-25T00:10:04.000Z bot
Stem Xpert Business Analyst
Experience: General
Pattern: Contract
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degreeGeneral
loacation Lansing, Michigan, United States Of America
loacation Lansing, Michi..........United States Of America
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Job DescriptionPosition : Business AnalystLocation : Lansing, MIDuration : 10 Months Skills Required: Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.Knowledge of current Telephony services and Technologies.Knowledge of Avaya and/or Cisco platforms, call center features and operations.Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.Ability to communicate effectively, both verbally and in writing.Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).Ability to develop work and call flowsExcellent customer service skillsWork with multiple network platforms, such as; WAN, WLAN, Security, Voice, and VideoDisseminate information effectively to all teams and customersUnderstand a large and complex network environmentSkills Preferred :-Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information.Excellent customer service skillsProfessional and positive attitudeAvaya and Cisco telephony and IPTUnderstanding how networks work in a complex environmentAbility to extrapolate the correct information from customers on projects

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