IT Field Service Technician - Computer Systems job opportunity at TalkNMore Communications Ltd.

Home Jobs In United Kingdom Tag: Job IT Field Service Technician - Computer Systems position at TalkNMore Communications Ltd


Date2016-09-17T19:10:10.000Z bot
TalkNMore Communications Ltd IT Field Service Technician - Computer Systems
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Cramlington, England, United Kingdom
loacation Cramlington, E..........United Kingdom
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Job DescriptionConnect2Geeks part of TalkNNore Communications Limited is currently seeking an experienced Computer and Network Field Service Technician to work out of our offices located in Cramlington, UK. Qualified candidates for this Job Opening should be capable of working in multiple environments (both physically on site with clients as well as remotely) under minimal supervision or direction.Job Summary:The Computer and Network Field Service Technician is responsible for diagnosing and repairing many different types of technology related issues while following safety guidelines and keeping detailed records of all duties performed. Primary responsibilities include but are not limited to: Provide technical support and guidance to end users with computer software, hardware or system problems. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises when needed. Answer questions and resolve problems via telephone, e-mail or in person from a computer or cell phone. Help manage end user accounts, permissions, access rights, and storage allocations. Audit network logs and troubleshoot server / switch equipment logs. Maintains documentation of all Network systems utilization and deployments. Works with all IT Staff members in the development and use of standard operating procedures. Educate customers on the proper use of information technology resources. Work hours prescribed by the IT Manager and any additional hours deemed necessary for the responsibilities assigned. Understand and comply with all of the principles established by Connect2Geeks.com and its clients including Code of Ethics, Security and HIPAA regulations. Deliver exceptional customer service consistently to every customer. Serve as a role model for other staff, patients and customers. Demonstrate positive guest relations in representing Connect2Geeks.com. Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful. Our offices are in Cramlington, Northumberland, United Kingdom. We are accepting resumes for computer service technicians who live in or near Cramlington, Northumberland including cities such as Newcastle Upon-Tyne

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