Social Media Specialist job opportunity at TalkNMore Communications Ltd.

Home Jobs In Greece Tag: Job Social Media Specialist position at TalkNMore Communications Ltd


Date2012-08-28T20:39:17.000Z bot
TalkNMore Communications Ltd Social Media Specialist
Experience: General
Pattern: Full-time
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loacation unknown, Kos, Greece
loacation unknown, Kos....Greece
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Job DescriptionThe Social Media Specialist will be responsible for ensuring overall company compliance is met for all social media activities across all programs. This includes monitoring social media activities for appropriateness, adverse event, and product quality complaint components. This position requires a critical thinker who can multi-task through multiple applications while understanding brand strategies and helping the team to achieve brand objectives. It requires individuals to have a creative side as well as confidence in writing in an open consumer forum.  This may include, but is not limited to, monitoring and moderation of blog content, video streams, and picture postings. Part time and full time opportunities are available. Must be available to work 7:00 a.m. - 7:00 p.m. Monday - Friday including weekends and a rotational holiday schedule.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Monitor social media activities and have the ability to identify adverse event, product quality complaint, and non-appropriate contentFuel discussions around product related news, tips, and insights as well as provide client with consumer insights that could assist in innovation, improvement, or product developmentMulti-task in various websites, each with its own objectiveDiscern, analyze, and evaluate written and visual mediums to form a solid judgmentUsing guidelines established by the client, moderate and reply to consumer comments in a less formal environment (vs. email)Properly record escalated contacts in CRS as well as identify and escalate serious contacts to managementReport identified Consumer Care Center training needs and system errors/discrepancies to the Team LeadWork with all levels of the organizationAchieve the department and client metrics.Comply with all company and program related policies and procedures.Complete other tasks as deemed appropriate by supervisor.  LEADERSHIP RESPONSIBILITIESThis job has no supervisory or leadership responsibilities.

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