Global Account Quality Manager job opportunity at Continental.

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Date2026-02-04T03:15:59.867Z bot
Continental Global Account Quality Manager
Experience: General
Pattern: Full-time
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loacation 2218. Huangxing Rd, shanghai, China
loacation 2218. Huangxin..........China
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Job Description1.Special Characteristics Management / CSR HandlingResponsible for the Global Alignment within the OEM Account Procurement of Customer Documentation to Continental Organization Translate CSR into Internal Specifications on Global Level  (PoMS) Responsible for collecting and ensuring all customer requirements are available and negotiated Ensure required input into the Launch process, including via List of Special Characteristics Customer Portal/IT Tool  Administrator/Key User and Trainer for Account Support account specific contract review process on a Global Basis CoP internal testing requirements:  1. Maintain CoP Test Requirements,  2. monitor results,  3. initiate corrective actions on Global Level"2.Problem SolvingEnsure that CAT Entries are created and maintained as required due to Customer Complaints and Returns Participate in Lessons Learned Process (Assist LL Creation and Implementation) Customer communication -  lead Account communications across Regions  (1 Voice to Customer) Lead/Assist Problem Solving activities within region3.Global APQP / PPAPSupport PDT and AE in quality related topics Develop and Maintain Global APQP Process Setup within Account Create Global PPAP standard package Support and ensure submission PPAP Documentation with Customer Support launch management 4.Customer SatisfactionProcure Customer Satisfaction Data for Continental Organization Create/Maintain/Publish Global Customer Scorecard Tracking and follow up of Action items Lead of risk and opportunity evaluation based on customer expectation Lead Regional Improvement activities for Customer Satisfaction5.OE Customer AuditsOrganize, accompany customer audits in cooperation with QM Organization Submission of Self Assessment surveys to Customer  Represent account during external audits (IATF 16949) Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans Account expert for all Audit formats for the OE Customer on Global level Training and qualification across the organization6.OE tCMSPreparation of needed material for concern assessment, L1 and L2 escalation meetings as needed Support and participation in tCMS processes Preparation and conduction of customer communication as needed7.Change ManagementSupport OE change management process as change owner Ensure re-PPAP or re-APQP according to the OE change management process8.Continuous ImprovementSupport OE QM Process deployment team with relvant input to spport continuous improvement 

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