Tire_Customer Service and Training Specialist job opportunity at Continental.

Home Jobs In Japan Tag: Job Tire_Customer Service and Training Specialist position at Continental


Date2025-04-17T02:00:04.400Z bot
Continental Tire_Customer Service and Training Specialist
Experience: General
Pattern: Full-time
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loacation Sea Fort Square Center Bldg. 9F, 2-3-12 Higashi Shinagawa, Shinagawa-ku,, Tokyo, Japan
loacation Sea Fort Squar..........Japan
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Job DescriptionWarranty▪Ensure that inspection for tires returned under warranty meets Corporate Technical Customer Service standards. ▪Lead implemention of autometed complaint handling process. ▪Create complaint data records in warranty related systems ▪Support warranty handling technically to Sales Reps.  ▪Take action according to the critical result of the complaint, escalation to Central TCS and claim compensation. ▪Monitor competitor's warranty program ▪Report defined Warranty KPI Monthly, Quarterly and Annually Technical product services ▪Ensure that timely and competent technical support for Technical Sales Rep. and dealers is provided by local CS organizations in line with the specific local requirements. ▪Ensure that collaboration with Marketing on Extended Warranty program and take necessary actions. ▪Ensure feedback and consulting for local Sales & Marketing organization in technical questions/aspects. ▪Respond to technical inquiries from consumers by telephone, voicemail and e-mail ▪Support implementing efficient consumer touch point measures. ▪Deliver trainings and presentation to external and internal customers (products, tire technology etc.) ▪Provide “on-site” field-engineering support in warranty and technical service aspects ▪Manage CS actions to minimize product liability risks in line with Corporate product integrity guidelines. ▪Support OE testing team for preparation/execution of the driving test for marketing communication purpose Product performance monitoring ▪Develop and execute annual Product Performance Monitoring plans in line with Japan market and APAC policies. ▪Provides analysis, evaluation and reporting of market complaint data. ▪Provide relevant tire samples and information into the Corporate early warning processes. ▪Evaluated/summarized performance reporting vs. competition and market requirements and update the database tool. Training▪ Develop and update training module for external customers and internal employees, Sales Reps and Central Order Desk particularly. ▪ Prepare, deliver and take satisfaction questionnaires internal / external training ▪ Manage internal / external training administration: Communication / Schedule management / Training Statistics /Issue training recognition ▪ For B2B and B2C: Plan and create a short video to be uploaded on social media or appropriate online platform

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