Service Advisor -Land Rover Pasadena job opportunity at Sonic Automotive.

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Date2026-04-02T22:13:45.968Z bot
Sonic Automotive Service Advisor -Land Rover Pasadena
Experience: General
Pattern: Full-time
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degreeGeneral
loacation 3485 East Colorado Boulevard, Pasadena, California, United States Of America
loacation 3485 East Colo..........United States Of America
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Job DescriptionSchedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner.Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Test-drive the vehicle or refer to the test technician as necessary.Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.Maintains a dealership-prescribed standard for “hours per customer repair order written."Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

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