Service Support Specialist in Medellín, Colombia (On-site) job opportunity at Evolution AB.

Home Jobs In Colombia Tag: Colombia (On-site) Service Support Specialist in Medellín, Colombia (On-site) position at Evolution AB


Date2026-04-22T15:36:26.821Z bot
Evolution AB Service Support Specialist in Medellín, Colombia (On-site)
Experience: General
Pattern: Full-time
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Colombia (On-site)

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loacation Medellín, Antioquia, Colombia
loacation Medellín, Anti..........Colombia
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Job DescriptionThe Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.Ensure all tables are operational and troubleshoot technical failures.Handle real-time issues like GP mistakes, software/hardware problems, and critical incidents. Escalate issues to the right department.Resolve player disputes with Live Support and Casino Support.Prepare reports related to service support duties.Maintain a safe and clean gaming floor with no unauthorized personnel.Manage internal systems (JIRA, TTS, SST, WIKI).Handle ad-hoc situations to ensure product delivery.Ensure all operational tables have Games Presenters.Manage part-time table assignments.Report GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.Monitor emails and respond to notifications.Location: El Poblado, Medellín, Colombia (on-site)Schedule: This position requires working a rotating schedule. We have a three-shift rotation with mornings (5:50 am - 1:50 pm), afternoons (1:50 pm - 9:40 pm), and nights (9:40 pm - 5:50 am). The schedule rotates weekly, meaning you'll work the same shift for five consecutive days. After your one day off, the rotation will change, and you'll be assigned a different shift for the next five days.

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