Technical Services Engineer job opportunity at TOMRA.

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Date2026-04-23T03:26:11.809Z bot
TOMRA Technical Services Engineer
Experience: General
Pattern: Full-time
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loacation 115 Lambeck Drive, Tullamarine, Victoria, Australia
loacation 115 Lambeck Dr..........Australia
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Job DescriptionAs a Technical Services Engineer (TSE), you’ll be at the centre of our APAC support ecosystem, diagnosing complex issues, driving escalations, and delivering best-in-class technical support to customers and Field Service Engineers to maximise machine performance and customer experience.You’ll be accountable for key KPIs and SLAs within a high-performing Customer Support team, with a strong focus on safety, quality, and continuous improvement, while collaborating with customers, field teams, Product Experts, and R&D to resolve issues and strengthen service capability across the region.This role suits someone who thinks fast, acts decisively, and takes full ownership from problem to resolution.Your Role: Own and manage technical service cases end to end, ensuring timely, effective resolutionRespond to service tickets within agreed SLAs and prioritise customer impactTroubleshoot and resolve complex technical faults using structured diagnostic approachesProvide Tier 1 to Tier 3 escalation support across a range of technical issuesDeliver remote and on-site support to customers and Field Service EngineersIdentify required spare parts through structured diagnostics and system analysisCommunicate clearly with customers on issues, next steps, timelines, and outcomesAct as a trusted technical advisor, supporting service planning, upgrades, and technical quotingSupport customer projects including warranty, non-conformance, and engineering issuesMaintain accurate documentation of all service activity for reporting, billing, and complianceEscalate complex issues to Product Experts and R&D when requiredContribute to service improvement, standardisation, and modernisation initiativesSupport regional customer strategies across APAC and broader service objectivesParticipate in on-call rotations to support critical customer needsChampion a strong “Safety First” culture across all activities

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