Field Service Engineer - QLD job opportunity at TOMRA.

Home Jobs In Australia Tag: Job Field Service Engineer - QLD position at TOMRA


Date2026-01-27T16:06:42.136Z bot
TOMRA Field Service Engineer - QLD
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Queen Street, Brisbane City, Queensland, Australia
loacation Queen Street, ..........Australia
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Job DescriptionThe Field Service Engineer (FSE) is responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis.Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computation and operational, and electrical assembly and installation. He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance - ensuring our customers receive optimal results from machinery.The Field Service Engineer works collaboratively with peers and customers, ensuring and promoting health and safety for all while maintaining our global brand of quality and excellence.Key responsibilities:Ensure machines are performing to customer expectationsReact to machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costsProblem solves for operational or mechanical efficiencyTroubleshoot machine problems and/or performance issues through to resolutionPerform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machinesComplete removal and installation of mechanical components such as shafts, bearings, belts, motorsWork collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documentsMaintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)Maintain close relationship with customer care centre (CCC) team and provide regular updatesActively contributes to continuous improvement activitiesEnsure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deteriorationAssist with training and development of new Field Service Engineers, as requestedAddress or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional mannerProactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades)Regularly report on progress made with the customer activity plan and call cycle plansAct as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or salesPerform customer training, as requiredPromote a “Safety first” culture throughout the company, our customers, and our industry

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