Application Support Specialist job opportunity at The City of Philadelphia.

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Date2026-03-26T19:07:45.235Z bot
The City of Philadelphia Application Support Specialist
Experience: General
Pattern: Full-time
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degreeAssociate
loacation 1234 Market Street, Philadelphia, Pennsylvania, United States Of America
loacation 1234 Market St..........United States Of America
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Job DescriptionEssential FunctionsTechnical Solution ManagementAct as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations.Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides.Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations.Monitor recurring issues or patterns in the queue and proactively escalate or address root causes.Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements.Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation.Research and promote the use of existing and emerging technologies to support or enhance Revenue’s operations.Relationship ManagementBuild and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems.Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning.Develop an in-depth understanding of the business processes and requirements associated with supported systems.Participate in routine status and planning meetings with stakeholders, advocating for system needs, enhancements, and support priorities.Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations.Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction.Competencies, Knowledge, Skills and AbilitiesProven analytical and problem-solving abilities, with the capacity to anticipate issues and take proactive steps to prevent them.Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials.Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility.Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications.Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders.Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem.Commitment to delivering modern, user-centered technology support in alignment with Revenue IT’s culture of accountability, collaboration, and continuous improvement. 

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