Senior Manager/ Manager, Consulting (Analytics & Insights) job opportunity at NielsenIQ.

Home Jobs In Malaysia Tag: Consulting (Analytics & Insights) Senior Manager/ Manager, Consulting (Analytics & Insights) position at NielsenIQ


Date2026-04-28T12:09:50.172Z bot
NielsenIQ Senior Manager/ Manager, Consulting (Analytics & Insights)
Experience: General
Pattern: Full-time
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Consulting (Analytics & Insights)

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degreeGeneral
loacation Unit 18.01 & Unit 18.02, Level 18, Mercu 3 KL Eco City, No.3 Jalan Bangsar, Kuala Lumpur, 14, Malaysia
loacation Unit 18.01 & U..........Malaysia
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Job DescriptionThis position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions. Client Engagement ModelLeads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectivesLeads Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.Client Servicing and Value CreationResponsible for analyzing NIQ’s Retail Audit data to produce meaningful and actionable insights to present to the clients’ stakeholders on a monthly basis.Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service modelLeads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to clientDiscovering and ProposingWork with Commercial team to include Service Model elements in contract renewal with clients from the planning stageResponsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

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