Strategic Insights Lead job opportunity at NielsenIQ.

Home Jobs In United Kingdom Tag: Job Strategic Insights Lead position at NielsenIQ


Date2026-03-17T09:17:24.313Z bot
NielsenIQ Strategic Insights Lead
Experience: General
Pattern: Full-time
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degreeAssociate
loacation John Smith Drive, Oxford, OXF, United Kingdom
loacation John Smith Dri..........United Kingdom
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Job DescriptionThis is a hybrid role, typically 1 day per week in the Oxford officeABOUT THIS JOBThe Strategic Insights Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.RESPONSIBILITIESServes as the relationship owner within Customer Success to manage client relationship and execute critical communicationsBuilds a network of effective and meaningful relationships at all levels to maximize business opportunitiesLeads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business PlanLeads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectivesLeads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximizedLeverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless executionResponsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursueActs as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting needREQUIREMENTSExtensive experience of analysing data in an FMCG environmentStrong planning and servicing skillsExperience of working with clients to solve business issuesExcellent communication, presentation and interpersonal skillsDemonstration of how to design solutions to answer client business issuesA consultative style of workingA proven track record of delivering success through othersAbility to build strong networks and relationships, internally and with client

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