Agent - Ocean Export Customer Service job opportunity at Expeditors.

Home Jobs In Malaysia Tag: Job Agent - Ocean Export Customer Service position at Expeditors


Date2026-03-18T04:03:39.613Z bot
Expeditors Agent - Ocean Export Customer Service
Experience: General
Pattern: Full-time
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loacation Level 11, Tower 2, Wisma AmFirst, Petaling Jaya, Selangor, Malaysia
loacation Level 11, Towe..........Malaysia
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Job DescriptionEnsure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace shipments as required.Utilize Process Monitors and Workflows on daily basis.Ensure timely movement and delivery of freight to customers.Ensure documents are timely sent to customer or broker for customs purposes.Ensure accurate and timely client invoicing.Interact with our customers in arranging their shipments, exceeding customer service expectations.Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Ensure all customers' standard operating procedures are followed and updated.Meet KPI standards, as per the company procedures.Overseas communications, timely responses to emails and requests (internal and external).To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

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