Brokerage Service Center Agent job opportunity at Expeditors.

Home Jobs In Mexico Tag: Job Brokerage Service Center Agent position at Expeditors


Date2026-04-02T16:14:16.529Z bot
Expeditors Brokerage Service Center Agent
Experience: General
Pattern: Full-time
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loacation Paseo Colón 3659, Nuevo Laredo, Tamaulipas, Mexico
loacation Paseo Colón 36..........Mexico
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Job DescriptionScope of PositionBrokerage Service Center Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.Key DeliverablesProactively monitor the following key metrics to achieve the expected results:Employee SatisfactionComplete 52 hours training per year (4.5 per month).Complete all mandatory training timely.Operational EffectivenessProduct OPA Audit Result – Perform consistently at the highest level.General responsibilitiesExemplify and Teach Our Culture, Mission and Goals.Follow the 10 Critical Success Factor.Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.Comply with the Dress Code Policy.For new employees, ensure the New Hire Operations Training.Own your self-development. Prepare, follow-up and execute on your personal development goals.OperationsComply with company controls, policies, procedures, processes including the credit policy.Properly use all Expeditor systems and tools.Understand and make sure the expectations on Customer JOB AID SOP are comply.Participate in meetings when as needed.Make sure that files are logged correctly and timely with proper codes, trace types and events.Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally. Meet KPI Standards in accordance with the Company’s processes (OPS).Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process.Escalate issues to Lead, Supervisor or Manager as needed.Security, Health and SafetyResponsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

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