NICE CX-One Developer job opportunity at Mitratech.

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Date2026-04-28T08:14:36.168Z bot
Mitratech NICE CX-One Developer
Experience: General
Pattern: Full-time
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Job DescriptionWe are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.ResponsibilitiesCoordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.Design and build call flows and integrate backend systems using application programming interfaces (APIs).Manage NICE Business Units (BU) and contribute to solution design and network optimization.Provide routing design and implementation for contact center technologies.Collaborate with Architecture teams to design, develop, deploy, and consume APIs.Provide technical support and troubleshooting assistance when scripting issues arise.Coordinate issue communication and resolution with multiple technical teams during production incidents.Review support tickets with agency leadership and oversee issue resolution across teams.

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