Contact Center Production Control Engineer (Amazon Connect preferable) job opportunity at Mitratech.

Home Jobs In India Tag: Job Contact Center Production Control Engineer (Amazon Connect preferable) position at Mitratech


Date2026-04-10T15:20:53.804Z bot
Mitratech Contact Center Production Control Engineer (Amazon Connect preferable)
Experience: 2-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation All Cities, India
loacation All Cities....India
Auto GPT Summarize Enabled
Job DescriptionThis role requires a technically skilled professional with 2+ years of experience in CCaaS and cloud-based contact center environments. The position focuses on monitoring, troubleshooting, and ensuring platform reliability using tools like Splunk and Zabbix. Candidates with strong hands-on experience with AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch is essential, along with proficiency in at least one scripting language such as Python, Perl, or PowerShell to support automation and operational efficiency.Responsibilities:Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments.Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks.Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows.Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability.Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability.Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking.Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.

Other Ai Matches

Senior PHP(Magento) Developer (Contract, Part-Time) Applicants are expected to have a solid experience in handling Part-Time) related tasks
Project Manager (Genesys experience and strong English) Applicants are expected to have a solid experience in handling Job related tasks
Project Director Applicants are expected to have a solid experience in handling Job related tasks
CX Project Manager (Genesys Cloud experience) Applicants are expected to have a solid experience in handling Job related tasks