Customer Service Rep - 1st Shift, 8AM-5PM, Mon-Fri job opportunity at Avery Dennison.

Home Jobs In United States Of America Tag: 8AM-5PM, Mon-Fri Customer Service Rep - 1st Shift, 8AM-5PM, Mon-Fri position at Avery Dennison


Date2026-04-09T19:13:28.644Z bot
Avery Dennison Customer Service Rep - 1st Shift, 8AM-5PM, Mon-Fri
Experience: General
Pattern: Full-time
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8AM-5PM, Mon-Fri

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loacation 301 Gardner Drive, New Century, Kansas, United States Of America
loacation 301 Gardner Dr..........United States Of America
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Job DescriptionThe Customer Services Representative serves as the liaison between Rotary clients and Vestcom’s coordinating departments in order to ensure projects are completed on time and client satisfaction remains high.  This position is the key contact for specific assigned clients. In conjunction with the Client Services Manager, the Customer Services Representative provides day-to-day client relationship involvement, tracking projects and issues resolution. In this role, you will work 1st Shift, 8AM-5PM, Mon-Fri.Serves as a point of contact between assigned accounts and Vestcom.Handles 20+ client accounts, typically with revenue less than $5MM.Communicates effectively with specific assigned clients to ensure projects are completed on time and issues are resolved expeditiously.  Provides regular status updates to keep clients informed of project status, changes, issues and needs or client special requests. Provides Account Management support to clients independently and in conjunction with Vestcom’s Commercial team to drive higher client satisfaction.Presents customers with new products, samples, and pricing for revenue growth.Keeps Client Services Manager updated on any changes made to client orders/products. Participates in regular and ad hoc meetings for client projects and client issues.Coordinates new client projects and/or requested changes on an on-going basis and ensures the proper completion of assigned projects.Gather all information necessary to begin projects such as die layouts, creative, quantities and pricing, store lists, delivery schedules, etc.Ensures that all required elements of information needed by internal departments are supplied by the client.Reviews and performs quality checks on pre-production proofs (whenever possible) to make sure all changes/updates have been made correctly. Prepares and maintains documentation related to client requests, issue tracking and resolution, performance statistics, and product inventory or billing data as required.Initiates client credit requests based on complaint resolution.Develops working knowledge of client’s business processes and organization to provide excellent service to the client. Ensures total client satisfaction, through the timely completion of client requests.Coordinates the scheduling and prioritizing of jobs, and requests, ensuring that client deadlines are maintained.Communicates routinely with production management on special production job scheduling needs.Evaluates and determines when committing to expedited, un-billed shipping methods is necessary to ensure clients’ delivery requirements are met.Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404.

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