Senior Customer Service Manager, Mainland South East Asia (MSEA) job opportunity at Avery Dennison.

Home Jobs In Vietnam Tag: Mainland South East Asia (MSEA) Senior Customer Service Manager, Mainland South East Asia (MSEA) position at Avery Dennison


Date2026-03-31T05:58:25.860Z bot
Avery Dennison Senior Customer Service Manager, Mainland South East Asia (MSEA)
Experience: General
Pattern: Full-time
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Mainland South East Asia (MSEA)

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degreeGeneral
loacation Long Hậu, Nhà Bè, Thành phố Hồ Chí Minh, Vietnam
loacation Long Hậu, Nhà ..........Vietnam
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Job DescriptionABOUT YOUR ROLE (Mô tả chung về công việc):This position will manage the Customer Service Team by providing clear goals, strategies and initiatives and driving the necessary change to ensure achievement of divisional financial and non-financial metrics.KEY RESPONSIBILITIES WILL INCLUDE: (Các trách nhiệm đảm đương):Oversee and ensure smooth operations across CS teamsTranslate business strategy into actionable service plans and performance targetsDrive continuous improvement in order management, fulfillment accuracy, and customer communicationPartner with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution.Drive initiatives that improve customer journey touchpoints from order entry to invoicingEnsure consistent application of policies, procedures, and service standards across CS teams.Manage service capacity and resources to meet fluctuating demand and seasonal peaksLead regular service review meetings with key commercial or production counterparts to address pain points.Represent Customer Service in customer business reviews ensuring voice of customer (VOC) is heard internallyLeverage data and VOC insights to anticipate customer needs and improve service models.Benchmark performance across teams and regions to share best practicesBuild a talent pipeline and succession plan for key CS roles  

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