Senior Technical Support Engineer(Integration) job opportunity at ServiceNow.

Home Jobs In Japan Tag: Job Senior Technical Support Engineer(Integration) position at ServiceNow


Date2026-04-22T05:00:51.756Z bot
ServiceNow Senior Technical Support Engineer(Integration)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation 1 Chome-1-2 Yurakucho, Chiyoda City, Tokyo, Japan, Tokyo, Japan
loacation 1 Chome-1-2 Y..........Japan
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Job DescriptionWhat you get to do in this role:   The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.採用しているチームの概要Integration teamServiceNowプラットフォームと外部連携に関する問題を解決します。ネットワーク、認証（SSO、MFA(Multi-factor authentication)など）、Rest API、Email (SMTP) の知識があると役立ちます。Teams、O365、Intuneなど他社製品の知識があるとプラス。​

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