Manager, Strategy & Operations — Moveworks job opportunity at ServiceNow.

Home Jobs In United States Of America Tag: Strategy & Operations — Moveworks Manager, Strategy & Operations — Moveworks position at ServiceNow


Date2026-04-21T19:50:53.385Z bot
ServiceNow Manager, Strategy & Operations — Moveworks
Experience: General
Pattern: Full-time
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Strategy & Operations — Moveworks

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loacation 1400 Terra Bella Avenue, Mountain View, California, United States Of America
loacation 1400 Terra Bel..........United States Of America
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Job DescriptionThe Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow. This is a high-impact, high-visibility position that allows you to partner with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will own and drive strategic initiatives across primary BU functions like Product and R&D, Customer Success, and Professional Services. You will operate at the intersection of strategy, operations, go-to-market, and data—helping translate vision into execution and measurable business outcomes. This role is ideal for a strategic operator who thrives in ambiguity, brings analytical rigor, and enjoys building scalable frameworks in fast-moving environments. Responsibilities Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution  Drive cross-BU product and R&D initiatives with ServiceNow business units—aligning roadmap timelines, driving adoption of Moveworks as the platform for developing conversational agents across all BUs, coordinating joint development efforts, and ensuring Moveworks capabilities are tightly integrated into ServiceNow's broader platform strategy Lead strategic initiatives to scale the Customer Success motion, including developing staffing and capacity models, monitoring and optimizing the hiring funnel, and driving GRR analysis and mitigation strategies in partnership with CS leadership Partner with Professional Services Operations to remove GTM friction across Moveworks and partner services, and support staffing and capacity models that keep pace with demand Design and maintain analytical models and reporting mechanisms to enable informed outcomes across all three domains Guide high-priority, cross-functional and cross-BU initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes Support business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness 

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