Area VP, Solution Consulting - Canada job opportunity at ServiceNow.



Date2026-04-21T21:46:05.371Z bot
ServiceNow Area VP, Solution Consulting - Canada
Experience: General
Pattern: Full-time
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Solution Consulting - Canada

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degreeGeneral
loacation 129 Spadina Ave Suite 404, Toronto, Ontario, Canada
loacation 129 Spadina Av..........Canada
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Job DescriptionWhat you get to do in this role:AI Strategy & Thought Leadership• Define and execute the AI-native SC vision for Canada, positioning ServiceNow as the enterprise AI platform of choice across public sector, financial services, and commercial markets.• Champion Now Assist, AI Agents, and AI Control Tower in every customer engagement — translating GenAI and agentic automation capabilities into measurable business outcomes.• Build and scale repeatable AI demonstration frameworks and value narratives that differentiate ServiceNow against Microsoft Copilot, Salesforce Agentforce, and frontier AI providers.• Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge — representing the future of intelligent work.Organizational Leadership• Lead, develop, and inspire a high-performing team of Solution Consultants across Canada, with accountability for team attainment, capacity, and capability development.• Build an AI-native SC culture — hiring for AI fluency, establishing AI-first demo standards, and designing onboarding programs that develop consultants who lead with intelligence.• Implement structured coaching and mentorship frameworks that accelerate SC growth, with particular focus on early-career talent through programs such as SC Academy.• Partner closely with Area VP Canada and cross-functional leaders (Sales, CEG, Partners, Marketing) to align SC strategy with regional pipeline and revenue objectives.Customer Engagement & Pipeline Impact• Engage as an executive sponsor on Canada's most strategic accounts and new logo pursuits, leading AI-centric discovery, solution mapping, and value proof activities.• Drive new logo acquisition through compelling AI platform demonstrations across ITSM, HRSD, CSM, and Field Service Management, anchored in real customer outcomes.• Partner with sales leadership to build and qualify pipeline, leveraging AI hero plays, industry-specific use cases, and competitive displacement strategies.• Oversee the design and delivery of high-impact workshops, proof-of-concepts, and executive briefings that advance deals and deepen customer confidence in the Now Platform.Enablement & Innovation• Lead AI readiness programs for the Canada SC organization — covering Now Assist, Generative AI Studio, AI Agent orchestration, and AI Governance/Control Tower capabilities.• Develop and curate AI-specific demo assets, industry accelerators, and competitive battle materials that keep the Canada SC team at the leading edge.• Monitor ServiceNow product releases, AI market trends, and competitive landscape to continuously evolve the team's capability and differentiation.• Collaborate with WW SC leadership to contribute Canada-driven innovation, best practices, and AI adoption insights to the global SC community.Performance & Operational Excellence• Define and track SC team KPIs including pipeline contribution, new logo SC coverage, AI product attachment rates, and SC-influenced revenue.• Use data and analytics to identify performance gaps, prioritize coaching investments, and demonstrate SC team impact on regional outcomes.• Ensure all solution consulting engagements meet the highest standards of quality, technical integrity, and customer value.

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