Senior Director, Experience Team Strategic Operations job opportunity at ServiceNow.

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Date2026-04-14T16:52:44.135Z bot
ServiceNow Senior Director, Experience Team Strategic Operations
Experience: General
Pattern: Full-time
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Experience Team Strategic Operations

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degreeGeneral
loacation Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States Of America
loacation Building A,B,C..........United States Of America
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Job DescriptionWhat you get to do in this role:Be a key player in driving success of ServiceNow's Experience team as leader of Strategy & Operations for Product & Platform experience and overall Customer Experience Thought and execution partner with the Chief Experience Officer and her leadership team on strategy and business execution, coordinating with cross-functional and executive stakeholders. Act as proxy for the CXO as needed Drive end-to-end operational excellence—from strategy and OKRs to execution and talent development—partnering with Product, Engineering, and FP&A to ensure the Experience org operates as a high-performance machine Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes Uncover and capture high-leverage opportunities—analyzing where the org can create disproportionate value, designing strategies with cross-functional teams, then driving flawless execution Lead a team of 5+ Strategic Ops professionals, fostering a high-performance culture to attract and develop top talent Lead executive-level programs and initiatives, including regular updates from Experience team to larger R&D and ServiceNow product teams Drive people and talent initiatives including All-Hands, Employee Surveys, awards, newsletters, offsites, and engagement programs 

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