Manager, Strategic Customer Success - Moveworks job opportunity at ServiceNow.

Home Jobs In United States Of America Tag: Strategic Customer Success - Moveworks Manager, Strategic Customer Success - Moveworks position at ServiceNow


Date2026-04-27T19:34:16.137Z bot
ServiceNow Manager, Strategic Customer Success - Moveworks
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Strategic Customer Success - Moveworks

Copy Link Report
degreeGeneral
loacation Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States Of America
loacation Building A,B,C..........United States Of America
Auto GPT Summarize Enabled
Job DescriptionAs a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high-value customer outcomes to life — and how to build the team to do it at scale.What you'll doLead and develop your teamLead, mentor, and grow a focused team of Strategic CSMs - setting a high-performance bar from day one, running disciplined 1:1s, and building a culture of trust, accountability, and urgencyHave hard performance conversations early and often; don't let issues linger - your team and your customers can't afford itCoach CSMs to become trusted AI advisors and executive-level relationship owners who move fast and communicate with precisionRally your team through ambiguity and change; be the steady hand and the honest voice when things shiftOwn retention and growth outcomesOwn team-level GRR and NRR outcomes with a proactive lens on risk and expansion across a concentrated, high-stakes portfolioEstablish rigorous portfolio risk management - leveraging health signals, usage data, and relationship intelligence to surface and act on at-risk accounts before they become problemsServe as the executive escalation point for your most critical accounts; mobilize cross-functional resources with speed and clear ownershipMaintain an acute awareness of the full portfolio at all times - nothing in your book should surprise youDrive strategic value and C-level partnershipsBuild and protect executive relationships at your customers with intensity - these accounts operate at C-suite and VP levels and require sustained, deliberate relationship investmentGuide your team in developing compelling value narratives that connect Moveworks investments to measurable enterprise outcomes and strategic AI roadmapsPosition yourself and your team as the definitive AI adoption partners for your portfolio - customers should see Moveworks as indispensableMaintain field presence; show up, be visible, and bring your team with youBuild process and scale what worksBuild the operating rhythm for the team: cadences, escalation frameworks, QBR standards, and account review processes - and hold the team accountable to themDevelop and evolve playbooks that establish best practices for the Strategic segment; document what works and drive adoptionPartner with Sales, Product, and Support to advocate for your customers and surface portfolio-level insights that influence roadmap and company prioritiesCreate and champion Customer Success stories that demonstrate AI-driven value from your portfolio

Other Ai Matches

Senior Solution Sales Executive (Risk/Security) Applicants are expected to have a solid experience in handling Job related tasks
Enterprise Account Exec - New Business Applicants are expected to have a solid experience in handling Job related tasks
Sr Enterprise Account Executive - Manufacturing Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Sr Enterprise Account Executive - State & Local Government Applicants are expected to have a solid experience in handling Job related tasks