Senior Research Engineer/Scientist job opportunity at ServiceNow.

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Date2026-03-09T16:37:09.227Z bot
ServiceNow Senior Research Engineer/Scientist
Experience: General
Pattern: Full-time
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loacation Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States Of America
loacation Building A,B,C..........United States Of America
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Job DescriptionThe CoreLLM team at ServiceNow leads groundbreaking research, engineering, building ServiceNow's signature models (NOWLLM).  The effort involves all phases of Large Language Models development, including data curation, training, and evaluation. Our goal is to consistently enhance and improve NOWLLM models, by incorporating innovative features and optimizing efficiency, establishing a differentiated advantage for applications on the ServiceNow Platform.These models (NOWLLM) are consumed across various Business Units (BUs) within ServiceNow to power a wide range of BU-specific use cases, enabling teams to solve complex problems and deliver tailored solutions that accelerate innovation and efficiency across the platform.You will play a major part in building next generation Large Language Models(LLM's) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 9k+ enterprise customers around the world.What you get to do in this role: Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.Research and propose appropriate models/techniques, as well as implement, train and evaluate the models yourself.Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio.Collaborate daily with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software.Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users.

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